Mystery Box Subscription Terms & FAQ
MY DECORIS MYSTERY BOX SUBSCRIPTIONS PLANS
1 MONTH: Rs.1499.00
3 MONTHS: Rs.1449.00 per month
6 MONTHS: Rs.1399.00 Per month
12 MONTHS: Rs.1349.00 per month
a. You may choose to subscribe to a subscription plan through the service. By entering into a subscription plan, you acknowledge that your subscription has an initial and final payment and that you accept responsibility for all charges paid prior to cancellation.
b. We will submit periodic charges (every month, 3 months, 6 months or 12 months, as selected by you) without further authorisation from you, until you opt out of auto-renewal on your “My Account” page by using the “Cancel Subscription” button.
c. The initial payment for your subscription order will be taken at the time of checkout. Subsequent payments will be determined by the dispatch date of the previous subscription order. For example, if previous order was dispatched on 1st October 2021 and the subscription is set to a 3-month frequency, the next billing date will be 1st January 2022.
d. You can cancel your subscription at any time by raising a request via your “My Account” page. Any subscription plan cancellation request will take effect after the final delivery of your box according to your subscription plan. For example, if you raise a cancellation on 15th September 2021 and your last delivery is expected on 17th September 2021 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. Alternatively, you can cancel with immediate effect by contacting the Customer Services team and your subscription will cease to exist at the end of your chosen plan. Till then, you will continue to receive your ‘My Decoris Mystery Box’ each month.
e. All orders are subject to availability. If your subscription order is not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.
f. You have the option to delay your subscription order by a month, provided notice is given at least 5 days before your next billing date. Each subscription order can be delayed no more than once(making a total one months delay).
g. Subscribe and save discounts may be available. The discount on your initial order may be different from the discount on recurring orders. Special offers will not apply on top of any subscribe and save discount, except where it is relates to meeting a spend threshold.
h. The delivery options which you select for your first subscription order will apply for all subsequent subscription orders.
- We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.
My Decoris Mystery Box Subscription: Terms and Conditions
By subscribing to our “My Decoris Mystery Box” subscription service you acknowledge that you agree to our Terms and Conditions.
Stock is subject to availability, if you place your order on or before 25th of the month your subscription will commence in the next month. For example, if you subscribe on or before 25th September, your subscription will begin with the October “Mystery Box”. If you place your order on or after 26th of the month or if the respective monthly “Mystery Box” is not available, your subscription will start in the subsequent month.
If you place your order on or before the 25th of the month, we aim to ship your first “Mystery Box” within 48 hours of your subscription payment being received. We then aim to ship each subsequent “Beauty Box” on or around the 1st week of each month. Please note that on occasion there may be shipping delays and/or product back-orders due to unforeseen issues involving the brand fulfilment process. Any estimated delivery dates are estimations only and you will not be eligible for a refund due to any unforeseen delays. As soon as your “Mystery Box” is on its way, you will receive a confirmation email containing a tracking number that allows you to monitor its shipment. You will not be eligible for a refund due to any unforeseen delays
If you change address during the term of your subscription, you can do this via your account and it will take effect the following month. If you have not changed your address before the following month’s box has been created then we shall not be liable to you in the event that you fail to receive your “Beauty Box” and no refund shall be provided.
Following your initial subscription period of a fixed one, three, six or twelve month subscription, your Beauty Box subscription will be automatically renewed for a further fixed term of the same length. You may opt out of the automatic renewal before the 25th day of your expiration month through your customer account. Any one, three, six or twelve month subscription cancelled before the subscription expiration is not eligible for a refund.
We reserve the right to cancel your subscription at any time as a result of any breach of these Terms. We also reserve the right at our absolute discretion to cancel and/or change the “Mystery Box” subscription model.
When you join any subscription plan you are invited to join ‘My Decoris Mystery Box Club'. This is an optional membership whereby you can enter information about yourself and your skin to enable a personalised Mystery Box experience. All the information that you enter in this survey is not compulsory, you can request to remove your data and we will ensure that this is not shared with anyone outside of our company. When using this customer data, we are only utilising the information to ensure a better, personalised experience with your Mystery Box, and to ensure we are meeting your specific needs.
All the information we are collecting will only be used to personalise your “My Decoris Mystery Box” experience and ensure that you are receiving information and products that targets you. By entering your preferred choices you are letting us know what you would like to see more of in your box. By entering information about your skin profile we are using this to ensure we personalise your box to target your specific needs.
When you cancel your ‘My Decoris Mystery Box’ subscription, or are no longer a subscriber, you will no longer be able to benefit from the exclusivity of My Decoris Club including all extra benefits.
We cannot guarantee each box will be perfectly personalised to you, but we will try our best.
My Decoris Mystery Box FAQs:
When will my box be despatched?
Our boxes are despatched on the 1st working day (or closest to) of each month.
When will I be charged for my order?
We take payment for all subscriptions as soon as you subscribe to a plan. To be eligible for reduced prices based on duration of subscription plan, customers are required to make a final payment of the subscription plan at the checkout. No further amount needs to be paid till the end of your subscription plan and you will continue to receive your ‘My Decoris Mystery Box’ each month till the entire duration of your subscription plan.
What is the cancellation period?
If you buy only 1 month subscription, you can simply opt not to buy your next box.For your 2nd and subsequent boxes, cancellations will not be available and you will need to turn of the auto renewal feature via your account if you do not wish to continue with your subscription after your term has ended.
How can I cancel my subscription?
Please log into the ‘My Account’ page or contact our customer service team who will be happy to assist you with your cancellation.
Opting out of a 1, 3, 6, or 12 month subscription.
Opting out of a 1, 3, 6, or 12 month subscription will only result in completion at the end of the chosen subscription plan, all boxes will continue to dispatch up until this point and then the subscription will not renew.
You need to opt-out of auto-renewal by the 20th of the month or you will receive the next month’s box. You can opt-out at any point in your subscription, however your subscription will only end once your term has ended, i.e. if you have a 3 month subscription, and opt-out after your second box, your 3rd box will be your last box which in turn completes your 3 month subscription.
Please see our Terms & Conditions for further information.
My order has arrived damaged, what do I do?
If you have received your Beauty Box damaged, please contact Customer Service through your online account to provide a photo of the order and a brief explanation as to the detail of the damage. Our Customer Service team will then be able to assist you and provide a suitable resolution.
If a payment problem occurs, what options do I have?
If you receive an email detailing a payment problem against your subscription, please log into the ‘My Account’ area and check or update your payment information that you have provided us. Should you need any assistance with this, please contact our Customer Service team who will be able to resolve any issues.
If you have used a special offer or discount code on your subscription, please be aware that this discount will only apply against your first box. For any subsequent boxes, your subscription will revert back to full price.